Ormskirk and District General Hospital

Ormskirk and District General Hospital 2022-08-18 Person 5 5 0

Staff were caring and considerate,and nothing was too much troubl

Couldn’t honestly say it could be better. Maybe a cuppa and a bicuit

Ormskirk and District General Hospital 2022-08-18 Person 4 5 0

Beacuse i dont have any of the listed above. I have others, that you havent listed

Waiting times over 12 hours . Enough said

Ormskirk and District General Hospital 2022-08-18 Person 3 5 0

Dr Seats was as always amazing however the receptionist Wendy I think was downright rude and simply obnoxious

The receptionist could have a personality that is kind to people visiting the dr’s and are asking genuine questions about their health

Ormskirk and District General Hospital 2022-08-15 Person 5 5 0

Both the operator at 111 and the doctor that called me were very professional and gave clear information and treatment. We are so grateful for the NHS. Thank you

N/A

Ormskirk and District General Hospital 2022-08-08 Person 4 5 0

I was given a nighttime appointment after having rung 111 and being rung back by a GP. He saw me almost immediately when I arrived at the hospital, was polite, listened to what I had to say, and gave me antibiotics for my black and infected foot. After I rang him he must have familiarised himself with my medical history, as he already knew all about me when I arrived at the hospital. .

I would have liked information as to how my foot was likely to have got infected and what would happen if the course of antibiotics didn’t cure the foot.

Ormskirk and District General Hospital 2022-08-06 Person 5 5 0

N/a

Nothing. The Dr listened to me, asked follow up qns and prescribed medication which dealt with my condition. It was my first experience of contacting 111 and reviving out of hours remote medical help. Though the wait for a call back was several hours, the service and support was better and smoother than I expected

Ormskirk and District General Hospital 2022-08-05 Person 5 5 0

Very quick and efficient service.

N/a

Ormskirk and District General Hospital 2022-08-04 Person 1 5 0

When I was waiting on the call back, I told the GP my symptoms after receiving a horse fly bite and without finishing my sentence he was adamant it was heatstroke because he’d had lots of calls about that that day. I said I felt sick, dizzy and unwell and I’d been out once during the heatwave to get my daughter from school. I was met with ‘well see how you go in the next 24 hours as it’s a 48 hour thing’. So I said it had been over 48 hours and I was getting worse in which I got the reply of ‘oh. Ok. Well just see how you get on of you can go to A&E’. I’ve never felt so insulted. I’m about to become a medical student and I won’t be speaking to people like that. Reassurance is what I wanted an to be listened to. Not told I had heat stroke when I wasn’t In the sun. I’ve had that before. Just really unprofessional and silly questions and responses.

Have the GP listen to each part of what you’re saying and give some good advice.

Ormskirk and District General Hospital 2022-08-04 Person 4 5 0

I have aspergers, anxiety and depression.

A quicker callback would have been nice but I understand you're busy at times.

Ormskirk and District General Hospital 2022-08-04 Person 5 5 0

I was in a great deal of pain! I’d been diagnosed with COVID two days prior, however in the early hrs of 31/7/22 I was experiencing a really bad throat which caused me enable to swallow even water or my own saliva. The lady who initially took the call understood I was in a lot of discomfort and took her time in dealing with my problem. She then explained I would be getting a phone call later by a clinician. The clinician called back and I explained my situation which must have been evident in the way I was attempting to talk him. He then said he was going to prescribe me some antibiotics and asked where I’d want to collect the medication from. I have been taking the tablets and have made some progress but understand the recovery from bad sore throat takes time. I can now eat a little and can drink. Thank you NHS you were exceptional

No all was excellent